Submit a request

Please include a detailed description of the issue you are encountering, including the FULL text of any error messages you receive.

Please provide the PARENT phone number associated with the account. Do not include dashes, spaces, or any other separating characters (for example: 4157771234):

Please provide the CHILD phone number experiencing an issue, if applicable. Do not include dashes, spaces, or any other separating characters (for example: 4157771234):

Please provide the make and model of the device that is giving you issues (i.g. Samsung Galaxy S6, iPhone 6, etc.).

Please provide the operating system that is on the device that is giving you issues.

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