Please be sure to update your Sprint Family Locator app to the latest version (10.8.0.6)
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Sprint Family Locator Customer Support
Help Center Topics
Help Center Topics
How can you ... ?
Find phones on other accounts
See locations at pre-set times
Security & Privacy
Notifying findable phones
Find a lost or stolen phone
Location history
Location Accuracy
Get the best possible results
How it works
Your Account
Subscription cancellation
Update phones or numbers
User Names & Passwords
Need a new password
Can’t access email
Trouble signing in
Oops! Error Messages
"The phone number or password you entered is incorrect."
"Device cannot be located at this time."
Family Matters
Conversations and conflicts
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