Suspended account

If you’re having trouble accessing your account and are getting a message that it was suspended, it could be because:

  • The account holder (probably you!) has a new phone number. In this case:
  1. Call Sprint Customer Service: 888-211-4727.
  2. Request removal of this SOC code from your account: PDS SFL CE.
  3. Sign up for Sprint Family Locator with your new number.
  • Your account payment is overdue.

If neither of these reasons seems to fit the bill, please get in touch with us. We’ll help you straighten it out!

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